Fine Print
Delivery
We aim to dispatch all orders within 2–5 working days, subject to availability. Delivery is currently available to UK mainland addresses.
Delivery charges will be shown at checkout. Free standard delivery on all orders over £100.
An adult aged 18 or over may be required to receive your delivery.
Returns
If your order arrives damaged or faulty, please contact us within 48 hours of delivery and we will arrange a replacement or refund where appropriate.
Due to the nature of our products, we are unable to accept returns of opened bottles unless Faulty.
Privacy
We respect your privacy and are committed to protecting your personal information.
We collect only the information necessary to process your orders, provide customer support, and meet legal obligations. This may include your name, contact details, and delivery Information.
Your data is never sold to third parties and is shared only with trusted partners such as
payment providers and couriers for the purpose of fulfilling your order.
Terms & Conditions
Age Requirement
By placing an order, you confirm that you are aged 18 or over. We reserve the right to request proof of age and to refuse delivery where appropriate.
Orders
All orders are subject to acceptance and availability. Payment must be received in full prior to dispatch.
Liability
We shall not be liable for indirect or consequential losses except where required by law.
Governing Law
These terms are governed by the laws of England and Wales.
Responsible Drinking
Our wines are for adults only. You must be 18 or over to purchase. We support Challenge 25, and our couriers may ask for valid photo ID on delivery to ensure alcohol is not supplied to under-18s. Embrace the moment and enjoy responsibly.
Privacy Policy
Latitude 51 operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Latitude 51 is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address,
phone number, and email address.
Financial information including credit card, debit card, and financial account
numbers, payment card information, financial account information, transaction
details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions,
preferences and settings.
Transaction information including the items you view, put in your cart, add to your
wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications
with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network
connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the
Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services,
communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our
products or services or visit our websites, and through the use of cookies and similar
technologies; From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use
personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to
provide you with the Services, including to perform our contract with you, to process
your payments, to fulfill your orders, to remember your preferences and items you are
interested in, to send notifications to you related to your account, to process
purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising.
We use your personal information for marketing and
promotional purposes, such as to send marketing, advertising and promotional
communications by email, text message or postal mail, and to show you online
advertisements for products or services on the Services or other websites, including
based on items you previously have purchased or added to your cart and other activity
on the Services.
Security and Fraud Prevention. We use your personal information to authenticate
your account, to provide a secure payment and shopping experience, detect,
investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious
activity, protect public safety, and to secure our services. If you choose to use the
Services and register an account, you are responsible for keeping your account
credentials safe. We highly recommend that you do not share your username,
password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with
customer support, to be responsive to you, to provide effective services to you and to
maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or
respond to valid legal process, including requests from law enforcement or
government agencies, to investigate or participate in civil discovery, potential or
actual litigation, or other adversarial legal proceedings, and to enforce or investigate
potential violations of our terms or policies.
How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf (e.g.
IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to
you. For example, we use Shopify to support personalized advertising with third-party
services based on your online activity with different merchants and websites. Our
business and marketing partners will use your information in accordance with their
own privacy notices. Depending on where you reside, you may have a right to direct
us not to share information about you to show you targeted advertisements and
marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain
information to third parties, such as to ship you products or through your use of social
media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply
with any applicable legal obligations (including to respond to subpoenas, search
warrants and similar requests), to enforce any applicable terms of service or policies,
and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about
your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and shared with Shopify as well
as third parties that may be located in countries other than where you reside, in order to
provide and improve the Services for you. In addition, to help protect, grow, and improve our
business, we use certain Shopify enhanced features that incorporate data and information
obtained from your interactions with our Store, along with other merchants and with Shopify.
To provide these enhanced features, Shopify may make use of personal information collected
about your interactions with our store, along with other merchants, and with Shopify. In these
circumstances, Shopify is responsible for the processing of your personal information,
including for responding to your requests to exercise your rights over use of your personal
information for these purposes. To learn more about how Shopify uses your personal
information and any rights you may have, you can visit the Shopify Consumer Privacy Policy
. Depending on where you live, you may exercise certain rights with respect to your personal
information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third
parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi- public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete.
You may have a right to request that we delete personal information
we maintain about you.
Right to Correct.
You may have a right to request that we correct inaccurate personal
information we maintain about you.
Right of Portability.
You may have a right to receive a copy of the personal
information we hold about you and to request that we transfer it to a third party, in
certain circumstances and with certain exceptions.
Managing Communication Preferences.
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
Objection to Processing and Restriction of Processing:
You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent:
Where we rely on consent to process your personal
information, you have the right to withdraw this consent. If you withdraw your
consent, this will not affect the lawfulness of any processing based on your consent
before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to
verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at
jessie@latitude51n.co.uk or contact us at Wickbridge Farm, Wick hill, Bremhill, Calne, ENG, SN11 9LQ, GB For the purpose of applicable data protection laws, we are the data controller of your personal information.
WEBSITE TERMS OF SERVICE
About Us
This website is operated by Wick Bridge Farm Ltd (Company Number 15934014), trading as Latitude 51 Vineyard.
Wick Bridge Farm
Wick Hill
Bremhill
Calne
Wiltshire
SN11 9LQ
Email: jessie@latitude51n.co.uk
Telephone: 07551 900078
Use of This Website
By using this website, you agree to these Terms of Service.
You may use this website for lawful purposes only and must not attempt to damage, disrupt or gain unauthorised access to the website or its systems.
Intellectual Property
All content on this website, including text, images, logos and branding, is owned by or licensed to Latitude 51 Vineyard and may not be copied, reproduced or used without our permission.
Information and Availability
We make every effort to ensure the information on this website is accurate and up to date, but we cannot guarantee that all information will always be complete, accurate or available.
We reserve the right to update, amend or remove content at any time without notice.
Tours, Tastings and Events
Information regarding tours, tastings and events is subject to availability and may change.
Tickets for tours, tastings and events are non-refundable unless Latitude 51 Vineyard cancels the booking.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites.
Liability
To the fullest extent permitted by law, Latitude 51 Vineyard accepts no liability for any loss arising from the use of this website.
Nothing in these Terms excludes liability that cannot be excluded under English law.
Privacy
Your use of this website is also governed by our Privacy Policy and Cookie Policy.
Governing Law
These Terms are governed by the laws of England and Wales.
Contact Us
Jessie Briggs
Email: jessie@latitude51n.co.uk
Telephone: 07551 900078